About us

WHO AM I?

THE INDEPENDENT CUSTOMER RELATIONS EVENT IN CANADA!

I'm the logo that points you in the direction of companies that place the quality of customer relations and the customer experience at the heart of their concerns.

I am, first and foremost, the result of the Customer Service of the Year contest, which tests the quality of customer services provided by companies in Canada.

Companies are evaluated according to their consumer universe.

How do companies get involved?

The participating customer or consumer services are each subject to mystery customer tests carried out by consumers.

In each category, the company with the highest score receives the Customer Service of the Year award.

The Customer Service of the Year election in Canada is organized by independent Canadian company CA2D Inc. Based in Montreal since 2015, CA2D specializes in customer relationship and customer experience management. In 2007, its CEO Didier Ferrier founded one of the first outsourced customer experience management companies based on the Homeshoring model, first in France, then in Belgium, Spain and Quebec, before selling his company in 2024. Based in Montreal for a number of years, he recognized the need for many players to have a label that would allow them to be recognized for the excellence of their customer service. It was only natural, therefore, that the European founders of the Label should entrust him with the organization of the Customer Service of the Year Award in Canada. The organizer of the Customer Service of the Year Award in Canada

The organizer of Canada's Customer Service of the Year Awards